When it comes to Instagram and Pinterest, what is most important to OSEA Malibu?
It’s most important for us to maintain a positive tone and communicate a message of wellness. We try to avoid framing things negatively and using words like “can’t,” “don’t,” or “no.” We want to highlight the benefits of our products and ingredients for the skin, rather than highlight the negative effects of harmful ingredients in other products.
How are you addressing social media in light of COVID-19?
This is such an unprecedented situation. We’re doing our best to keep our positive tone while being sensitive to the overall social climate. We are deeply inspired by the collective action of our community committed to social distancing. We want to contribute to keeping everyone connected with themselves and each other even though we are physically apart.
So we created our “Well + Connected” series, where members of our community are sharing their gifts with our audience on our social channels to help bring moments of calm and connection to our follower base. The first was with our founder/formulator Jenefer Palmer, who shared a calming Vagus Nerve Oil ritual. Other examples of the series include a vegan cooking class with Tara Sowlaty and a grounded poetry reading with Bonnie Wright.
How has PLANOLY been an asset to OSEA Malibu?
It’s a very useful visual platform that helps create and plan an Instagram feed that is cohesive. It has also been very helpful with storing content that we want to use for future posts.
The analytics function is great for seeing what content performs the best and what we should continue to post and not post. (Related: The Power of PLANOLY’s Analyze Dashboard)
Your Instagram is both lifestyle and product heavy. How do you strategize your feed and stories and decide where to place what?
We always have a product photo as one of the last three posts, so when followers look at our feed, they’ll know right away that we are a skincare and wellness brand. Our marketing team determines our content calendar for the month, which guides what we share.
You use a lot of UGC. How do you decide what you want to post in your feed? What are the parameters?
We recently pivoted away from UGC. We are currently strengthening our brand voice by using our own photography. When we do repost UGC to our feed, it must be visually on brand or aspirational and provide a strong wellness point of view.
OSEA Malibu owns the plant-based seaweed ingredient story. How do you implement that information onto your Instagram, while creating engaging content?
We highlight the benefits of seaweed as a skincare hero! Seaweed has so many amazing skincare properties and we use a variety of seaweeds. Benefits include brightening, anti-aging, and hydrating.
You also are a family brand. How do you lean into that and make that known and impactful on Instagram?
We love sharing our family’s adventures in our stories whenever its entertaining to our audience, or whenever it sheds light on our brand story and lifestyle. My mom has always had a strong vision behind OSEA and those same core values apply to how we are as a family: adventure, kindness, and well being. And, of course, healthy food!