We want to make sure that everyone using PLANOLY knows their way around our tools and has access to helpful information should an issue arise. Here are the answers to frequently asked questions from our incredible support team.
Although PLANOLY is an official Instagram partner, the company still sets certain limitations on what we can and cannot do. Among those current limitations are auto-posting Carousels and Stories posts. Unfortunately, we have no control over this issue at the time. But if and when Instagram lifts those restrictions, we'll be the first to offer that feature!For now, you can auto-post single images and videos, tag users/locations, and first comments. To learn more about planning Carousel posts and Stories, visit our help desk.
There are multiple reasons why this issue could occur. As a general rule of thumb, you can combat any linking issues by following the steps below on your web browser:
Easily split and arrange the images on your Instagram grid by using our Splitter Tool. It’s a great way of announcing how you showcase upcoming partnerships, collaborations, big company announcements, or exciting product launches. The Splitter Tool makes it easy to split images uploaded to PLANOLY from your phone. You have the option of splitting an image into two, three, four, six or nine separate tiles.
When scheduling an image grid, it's important to schedule them at least 1-2 minutes apart in order. If you don't space out the times, Instagram won't be able to decipher the order of the images scheduled. In turn, they won't post in the proper order. Here's everything you need to know to use our Splitter Tool on the PLANOLY mobile app.
Only auto-posted Instagram content is eligible to be directly posted to a linked Facebook Business Page. You'll also need to enable auto-post to Facebook on your profile page. Instagram also detectsif certain apps or tools are added to a user's profile. Facebook whitelists select apps that could prohibit content from said apps or tools. Examples are specific 'link in bio' apps. Here's more on auto-posting your Instagram content to Facebook.
We offer custom plans and users have the option to upgrade at any time! Custom plans start with the DUO option (2 Social Profiles/2 Users/Unlimited Uploads). The Custom plan starts at $15 billed annually or $19 month-to-month. Each additional IG account or team member added is an additional $10/monthly to your plan.
There are two ways to access our Hashtag Manager. First, you can use the app dash screen and tap on the # icon between History and Comments. Secondly, you can maneuver through the Schedule View Screen which shows the # icon below your image/video. Here's everything you need to know about accessing, enabling, and utilizing PLANOLY's Hashtag Manager.
This may be due to one of three reasons.
For more, here's our step-by-step guide on enabling and scheduling to auto-post on PLANOLY mobile or web.
We hope our frequently asked questions recap helps with any concerns you've had regarding PLANOLY products and services. If you have additional questions not mentioned here, hit us up! You can also search for more commonly asked questions via our Help Desk. We're always happy to field any user issues!